Customer Service Representative
3.
8 Sulphur, LA Sulphur, LA $13.
50 an hour $13.
50 an hour 1 day ago 1 day ago 1 day ago Job Title:
CSR, Customer Service Representative Department:
Operations Reports To:
Operations Process Manager and/or Operations Manager FLSA Status:
Non-Exempt Location:
Safety Council of SWLA Summary CSRs represent our organization and are the face of our company.
Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.
The CSRs meet the needs of customers by providing quality service.
Essential Duties and Responsibilities include the following:
Customer Transactions Ensure a smooth check-in process for students Answer phone calls and help customers with questions or concerns Assist with company inquiries and scheduling issues Maintain confidentiality regarding students' information.
Maintain a positive and professional attitude with customers Other duties as assigned Teamwork Work with other CSR's to answer phone calls in a timely manner Set up and break down instructor-led courses Other duties as assigned Lab Monitoring Observe student behaviors in the training rooms and computer labs Ensure the integrity of the testing processes is not compromised Assist students with questions and concerns Walk and stand for extended periods of time while monitoring students Encourage positive client learning and ensure customer service standards are upheld Other duties as assigned Opening and Closing Lab Ensure labs are functional and operating in the mornings Print class rosters each morning and prepare for students Sanitize testing areas at end of each day Arm and disarm facility as assigned Other duties as assigned Additional Daily Lab Duties Ensure testing areas are sanitized between customers Communicate and coordinate with front counter Customer Service Representatives Score tests for select courses Troubleshoot computers when customers experience difficulties Other duties as assigned Competencies Communication Proficiencies Troubleshooting and multitasking Technical Capacity Customer/Client Focus Problem Solving/Analysis Teamwork Orientation Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.
Language Skills Ability to understand, read, write, and speak English.
Individuals with the ability to speak Spanish are beneficial.
Reasoning Ability/ Decision Making Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint.
Individual should also have knowledge of Microsoft Outlook, internet software, and other applications.
(i.
e.
OMNI, S2V) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, hear, sit, stand, and/or walk for extended periods of time or as needed.
The employee may have to lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment This job operates in a professional office environment and a library type environment in the computer lab.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Travel may be required.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Sulphur, LA Sulphur, LA $13.
50 an hour $13.
50 an hour 1 day ago 1 day ago 1 day ago Job Title:
CSR, Customer Service Representative Department:
Operations Reports To:
Operations Process Manager and/or Operations Manager FLSA Status:
Non-Exempt Location:
Safety Council of SWLA Summary CSRs represent our organization and are the face of our company.
Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.
The CSRs meet the needs of customers by providing quality service.
Essential Duties and Responsibilities include the following:
Customer Transactions Ensure a smooth check-in process for students Answer phone calls and help customers with questions or concerns Assist with company inquiries and scheduling issues Maintain confidentiality regarding students' information.
Maintain a positive and professional attitude with customers Other duties as assigned Teamwork Work with other CSR's to answer phone calls in a timely manner Set up and break down instructor-led courses Other duties as assigned Lab Monitoring Observe student behaviors in the training rooms and computer labs Ensure the integrity of the testing processes is not compromised Assist students with questions and concerns Walk and stand for extended periods of time while monitoring students Encourage positive client learning and ensure customer service standards are upheld Other duties as assigned Opening and Closing Lab Ensure labs are functional and operating in the mornings Print class rosters each morning and prepare for students Sanitize testing areas at end of each day Arm and disarm facility as assigned Other duties as assigned Additional Daily Lab Duties Ensure testing areas are sanitized between customers Communicate and coordinate with front counter Customer Service Representatives Score tests for select courses Troubleshoot computers when customers experience difficulties Other duties as assigned Competencies Communication Proficiencies Troubleshooting and multitasking Technical Capacity Customer/Client Focus Problem Solving/Analysis Teamwork Orientation Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.
Language Skills Ability to understand, read, write, and speak English.
Individuals with the ability to speak Spanish are beneficial.
Reasoning Ability/ Decision Making Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint.
Individual should also have knowledge of Microsoft Outlook, internet software, and other applications.
(i.
e.
OMNI, S2V) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, hear, sit, stand, and/or walk for extended periods of time or as needed.
The employee may have to lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment This job operates in a professional office environment and a library type environment in the computer lab.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Travel may be required.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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